Privacy Policy
Last Updated: September 18, 2026
At ELD Solution, we respect your privacy and are committed to protecting the personal information you choose to provide through our website.
This Privacy Policy explains what information we collect, why we collect it, how we use it, and how you can contact us regarding your personal information.
1. Information We Collect
When you voluntarily submit an enquiry or contact form on our website, we may collect the following information:
- Name
- Email address
- Phone number
- Message or enquiry details that you choose to provide
We only request information that is reasonably necessary to respond to your enquiry and communicate with you regarding our services.
We do not intentionally request sensitive personal information through our general contact form.
2. How We Use Your Information
The information you provide may be used to:
- Respond to your enquiry or request.
- Contact you regarding the service or information you have requested.
- Understand your requirements and provide relevant information.
- Communicate with you regarding a potential project, service, or business enquiry.
- Maintain records of enquiries for legitimate business and administrative purposes.
We do not use the information submitted through the contact form for unrelated purposes.
3. How We Contact You
If you submit your name, email address, or phone number through our contact form, you are providing that information so that ELD Solution can respond to your enquiry.
Depending on the information you provide, we may contact you by:
- Phone call
- Other communication methods you have provided or requested
We will not use your contact details for unrelated communications unless you separately provide consent or there is another lawful basis for doing so.
4. Sharing of Personal Information
ELD Solution does not sell your personal information.
We may disclose or provide access to personal information to service providers where reasonably necessary to operate our website or process your enquiry, such as website hosting, form-processing, email, security, or other technical service providers.
Where third-party service providers are used, we expect them to handle information in accordance with applicable requirements and only for the purposes for which it is provided.
We may also disclose information where required by applicable law, regulation, legal process, or a lawful request from an authorised authority.
5. Data Retention
We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including responding to enquiries, maintaining appropriate business records, resolving disputes, and meeting legal or regulatory requirements.
When personal information is no longer reasonably required, we may delete or securely dispose of it, subject to applicable legal or operational requirements.
6. Data Security
We take reasonable technical and organisational measures to protect personal information against unauthorised access, loss, misuse, alteration, or disclosure.
However, no method of transmitting or storing information online can be guaranteed to be completely secure. We therefore cannot guarantee absolute security of information transmitted through the internet.
7. Cookies and Similar Technologies
Our website may use cookies and similar technologies to support website functionality, understand how visitors use the website, remember preferences, and improve the user experience.
For detailed information about the cookies used on our website and how you can manage your cookie preferences, please see our Cookie Policy.
8. Your Choices and Rights
Depending on applicable law, you may have rights relating to your personal information, including the ability to request information about how your personal data is processed, request correction of inaccurate information, or request deletion where applicable.
You may also withdraw consent where processing is based on consent, subject to applicable law and any legitimate or legal reasons for retaining the information.
To make a request regarding your personal information, please contact us using the contact details provided below.
India’s DPDP framework provides rights and mechanisms relating to personal-data processing, including consent withdrawal and grievance mechanisms, subject to the applicable provisions and commencement timeline.
9. Third-Party Websites
Our website may contain links to third-party websites or services.
If you follow a link to an external website, that website will have its own privacy practices and policies. ELD Solution is not responsible for the privacy practices, content, or security of third-party websites.
We recommend reviewing the privacy policy of any external website you visit.
10. Children's Privacy
Our website and services are not specifically directed toward children.
We do not knowingly seek to collect personal information from children through our general contact form. If you believe that a child has provided personal information to us, please contact us so that we can review the situation and take appropriate action where required.
11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our website, services, data practices, or applicable legal requirements.
Any updated version will be published on this page with a revised Last Updated date.